01 Evaluations from day one
Before a single agent ships, we set up a graded eval set against your real data. If the model score drops on a future change, we know before you do. Most teams skip this because it is unglamorous. It is also the difference between an AI that works in a demo and one that works in production for two years.
02 A human-in-the-loop that actually loops
Every agent has a clear escalation path to a human, with structured context handoff so the human is not starting from scratch. We build the queue, the SLA timer, and the feedback loop that turns the human's correction back into a training example.
03 Vendor-agnostic stack
We pick the model that wins for the task, not the model that won the last RFP. Claude for long-context reasoning, GPT-4 for tool calling, open-weight Llama or Qwen on your own hardware when latency or data residency matter, embedding models that fit your retrieval pattern, not vice versa.